Policies

Being accountable and transparent

Terms of Use

Please read these terms and conditions carefully before using this site.

Albasar.org.uk is a site operated by Al Basar International Foundation (“We”). We are a registered charity in England and Wales under charity number 1160758 and under company number 08690365 and have our registered office 4051, 2 Leman Street, Aldgate Tower, London E1 8FA.

We are authorised and regulated by the Charity Commission (CC). Al Basar International Foundation follow the ‘Charity Governance Code’ this is fundamental to our success and achieving our vision, more information is available through the following link: https://www.charitygovernancecode.org/en

To contact us, please email info@albasar.org.uk

By using our site you accept these terms

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy , which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Our Cookie Policy, which sets out information about the cookies on our site.

Contracts, payments and refunds

We do not enter into contracts with clients or suppliers via our site, however payments may be made by clients using an invoice number or other reference provided by us. Payments on our website will only be accepted in GB Pounds Sterling. If a client sends us money on account via our website payment facility (Stripe) and requests a return of the money, we will offer them a refund minus any costs incurred by us to Stripe or our bankers and after taking into account any time costs and disbursements incurred in relation to the matter to that time in accordance with the engagement letter and terms of business agreed with that client. No refunds will be due where an invoice is paid via our website payment facility, save as required by our regulatory obligations.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

We may suspend or withdraw our site

 Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

You must keep your account details safe

If you choose, or you are provided with, a user identification code or a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code, username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@albasar.org.uk or on 020 3150 2323

 How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

Please note – your donations may be reallocated to where the need is greatest.

Cookie Policy

How cookies help us give you the right information

A cookie is a small text file which allows websites to see which pages visitors are using the most, and to give a better browsing experience by tailoring information to meet users’ needs.

Cookies will only be placed on your computer’s hard drive if you consent to them being so. This is usually done through your internet browser’s privacy settings.

A cookie does not give us access to your computer or to any information about you, other than the data you choose to share with us.

Cookies can be owned by first or third parties:

First party cookies are owned and created by the website you’re viewing.

Third-party cookies are owned and created by an independent company, usually a company providing a service to the owners of the website.

What cookies do we use?

Our cookies don’t store personal or policy information like your name, address or policy details. The cookies enable us to offer you a better browsing experience.

We use the following cookies:

  • Session cookies (first party cookie)

These are only stored on your computer until your browser is closed, irrespective of your personal settings. We use session cookies to remember information you’ve entered as you move from page to page, to save you having to keep typing in the same thing.

  • Persistent cookies (first party cookie)

These remain stored on your computer until you delete them (your browser may do this automatically for you. This will depend on your personal settings). We use persistent cookies to remember some of your choices – like your original policy provider so we can make sure you receive information that’s relevant to you.

  • Analytics cookies (third party cookie)

These give us some information about the pages of our site that you’ve visited. This helps us to make improvements to our site based on how it’s actually being used.

  • Changing your cookie settings

By continuing to use our site you are giving your consent for us to use cookies. If you don’t want us to use cookies you can adjust your browser setting to refuse them, or to ask you each time a cookie is sent whether to accept it or not. You can also view all cookies that have already been set on your browser and delete them – find out how to do this at www.allaboutcookies.org

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

Cookie notification

Provided you have accepted and agreed to how we use cookies on your computer, our website will not display the cookie banner notice every time you visit our site unless there are changes to our Cookie Policy, or if you have changed your cookie preferences.

For further information on how we use your information, please read our Al Basar International Foundation Privacy Policy

 

Privacy Policy

Al Basar International Foundation (“we”, “us”, or “our”) is committed to protecting and respecting the personal data that we hold. This privacy statement describes why and how we collect and use personal data and provides information about individuals’ rights. It applies to personal data provided to us, both by individuals themselves or by others. We may use personal data provided to us for the purposes described in this privacy statement or as made clear before collecting personal data. Personal data is any information relating to an identified or identifiable living person. When collecting and using personal data, our policy is to be transparent about why and how we process personal data. We process personal data for numerous purposes, and the means of collection, lawful basis of processing, use, disclosure, and retention periods for each purpose are set out in the relevant sections below.

The personal data that is provided to us is provided either directly from the individual concerned or from a third party acting on behalf of an individual. Where we receive personal data that relates to an individual from a third party, we request that this third party inform the individual of the necessary information regarding the use of their data. Where necessary, reference may be made to this privacy statement. We are committed to being fully open and honest to you about why we collect and use your personal data. We take the security of all the data we hold seriously. Staff are trained on data protection, confidentiality and security. We have a framework of policies and procedures which ensure we regularly review the appropriateness of the measures we have in place to keep the data we hold secure. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

For the purposes of the General Data Protection Regulations (GDPR) the Data Controller is: Al Basar International Foundation, 4051, 2 Leman Street, Aldgate Tower, London, E1 8FA.

This privacy notice is categorised into the following sections for ease of reference:

  • Who we are
  • Your rights over your personal data
  • Privacy statement for our supporters
  • Privacy statement for our employees
  • Privacy statement for our beneficiaries
  • Use of cookies
  • How long we keep personal data
  • Changes to the privacy statement
  • How to make a complaint

If you have any questions about this Privacy Policy or the information we hold about you, please contact: info@albasar.org.uk or call us on 020 3150 2323.

Who we are

Al Basar International Foundation a UK charity working across the globe to strengthen eye care systems through the establishment of eye hospitals, free cataract outreach, strengthening human resources and providing eye care to children. Our vision is creating a world free from preventable of blindness, and where people have access to affordable and sustainable eye care. Al Basar International Foundation does this by raising money to fund immediate and long-term sustainable solutions, and empower local communities.

Your rights over your personal data

Right to be informed: You have the right to be informed about the collection and use of your personal data at Al Basar International Foundation.

Right to withdraw consent: If we ask for your consent to use your personal data, you always have the right to withdraw your consent at any time.

You can expect that any direct marketing materials that you receive from us will include clear and easy instructions on how to withdraw your consent. For example, any marketing emails we send you will include an ‘unsubscribe’ link at the end.

If you want to stop the processing of your personal data for any marketing purpose (including post), please contact our Customer Care Team on 020 3150 2323 or email info@albasar.org.uk

 

Right of access (also known as subject access): You have the right to ask what personal data we hold about you and to request a copy of that information.

Right to object and / or restrict processing: You have the right to know why your personal data is being collected and used, and to request that this is restricted or stopped.

Right of data portability: You have the right to request that a copy of your personal data that we hold is transferred directly to another organisation.

Right of erasure (also known as right to be forgotten): You have the right to request that your personal data that we hold is erased.

Right of rectification: If you believe your personal data that we hold is inaccurate, you have the right to request that it is corrected or updated.

If you want to exercise any of these rights or want to find out more information please contact our Customer Care Team on 020 3150 2323 or email info@albasar.org.uk

 

Privacy statement for our supporters

When do we collect your personal data?

  • When you make a donation to us.
  • When you register for, or attend, one of our events / challenges, or enter one of our competitions / prize draws.
  • When you contact us by email, telephone, letter or through our website.
  • When you register to use a secure part of our website.
  • When you subscribe to any of our updates or email newsletters.
  • When you visit and use our website (See “Cookie Policy” section).
  • When you interact with us on our social media platforms.
  • When you participate in a survey.
  • When you report a problem or provide feedback about our website.

The information you give us may include your name, position, company, contact details (such as address, email address and phone number), your personal preferences, choices and requirements specific to particular requests or services, financial and credit card information.

With regard to each of your visits to our website, we may automatically collect the following information:

  • Technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, browser type and version, browser plug-in types and versions, operating system and platform;
  • Information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our client service number.

Why do we collect and use your personal data?

  • To process your donations and gift aid declarations.
  • To keep you informed about our activities and ways to support us. Please note:

o We will only send you marketing materials by email, phone or SMS text if you have provided your consent. You can withdraw your consent at any time.

o We will not send you marketing materials by post if you have asked us to stop.

  • To deal with your queries, requests and responses to our projects and campaigns.
  • To send you confirmation of your donation, event and / or challenge registration.
  • To personalise our services; for example, we may use personal data you have given us and your interactions with our services to help us predict your interests and to send you marketing materials that we think might be of most interest to you.
  • To improve our services; for example, if we are allowed, we may send you a survey to seek your feedback on our services.
  • In order for Al Basar International Foundation to do what it does, we may from time to time be required to collect and process personal data in order to fulfil regulatory, legal or ethical requirements. This may include (but is not limited to) the verification of identity of individuals.
  • To notify you about changes to our service/s.
  • To improve our website to ensure that content is presented in the most effective manner.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To measure or understand the effectiveness of our communications to you and others, to ensure we deliver relevant, personalised communications.

In what situations do we collect personal data from other sources?

  • When you agree to support us through a third party fundraising site such as JustGiving, MuslimGiving, Virgin Money Giving, LaunchGood, GoFundMe or Facebook Giving.
  • If we are allowed to send you marketing materials, we may use sources in the public domain to check that your marketing preferences and contact details are accurate and up-to-date. Examples of such sources include Royal Mail databases and the Fundraising Preference Service.
  • When we receive significant donations or support we run a background check using publically available sources and a third party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.

In what situations do we share personal data with other organisations?

  • If we receive Gift Aid from you, we may be required to share your personal data with Her Majesty’s Revenue & Customs (HMRC) to receive the tax rebate.
  • With law enforcement agencies if we receive a valid legal instruction.
  • If you register for one of our events or challenges, we may be required to share your personal data with event organisers for health and safety purposes.
  • If you use a debit or credit card to make a donation or purchase, we will share your personal data with a payment processing partner.
  • If we are allowed to send you marketing materials, we may share your personal data with a marketing company (such as a mailing house) to help us prepare and send out marketing materials on our behalf.
  • When we receive significant donations or support we run a background check using publically available sources and a third party screening and due diligence service provided by Thomson Reuters. We carry out background checks in accordance with our due diligence policies and procedures in order to protect our charitable interests.
  • We contract a limited amount of third parties to store data on our behalf. This may include your personal data. Types of third parties we use include cloud storage, website hosting and software providers.
  • If we are required by law, we may share your personal data with data cleaning companies to ensure that the data we hold about you is accurate and up-to-date.
  • We only share personal data with another organisation if we have a legal basis to do so. In all the above situations, we will ensure that we have a written contract (or valid legal instruction) and a data sharing agreement in place with the organisation that includes data protection clauses to ensure that they do not use personal data for their own marketing purposes, and have security requirements in place to protect your personal data.

What is our legal basis for collecting and using personal data?

  • Where we have your consent; for example, we will only send you emails and SMS text messages with your consent. You can withdraw this consent at any time.
  • Where the processing is necessary to enter into or fulfil the terms and conditions of a contract; for example, when processing your donation made to us.
  • Where the processing is required under the law; for example, disclosing your personal data to a law enforcement agency if we receive a valid legal instruction.
  • Where the processing is in our legitimate interests; for example, we will send you communication and marketing materials via post unless you tell us to stop. We will only rely on this legal basis if your interests and fundamental rights do not override our interest.

How long do we hold data for?

We retain the personal data processed by us for as long as is considered necessary for the purpose(s) for which it was collected. There may also be occasions which will require data to be kept for longer; however, this will typically be for legal purposes.

Where we store your personal data

All information you provide to us is stored on our secure servers. Any payment transactions will be processed securely by Worldpay or Sage Pay. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

People who use our website

When people visit our website, personal data is collected both through automated tracking and interacting with various forms on the website or apps (collectively referred to as the websites). Personal data may be collected when individuals fill in forms on our websites or by corresponding with us by phone, e-mail or otherwise. This includes information provided when an individual registers to use our websites, subscribes to our service, and makes an enquiry. For more information, please visit our Cookie’s Policy.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on this web page. If material changes are made we will place a prominent notice on our website.

This privacy statement was last updated on 10th September 2019.

How to make a complaint

If you are unhappy about how we have processed your personal data or have a privacy concern, we want to know about it. To make a complaint or raise a concern please contact our Complaints Team on 020 3150 2323 or email info@albasar.org.uk

 

If you are unhappy with how we deal with your complaint or concern, you should contact the UK data protection authority, the Information Commissioner’s Office (ICO). You also have the right to make your compliant to the ICO direct. However, they may advise you to contact us to see if the matter can be resolved in the first instance.